Stripe Connect
What Is Stripe Connect?
Stripe Connect lets you accept online payments from customers directly through ServeHub. When connected, customers can pay invoices, subscriptions, and deposits with a credit card through secure payment links.
Why connect Stripe: Without Stripe Connect, you can only record manual payments (cash, cheque, bank transfer). With Stripe, customers can pay online instantly from their invoice or subscription.
Where to find it: Go to Business settings in the sidebar and open the Payments tab.
Requirements: You need a Stripe account. If you do not have one, Stripe will guide you through creating one during the connection process.
Connecting Your Stripe Account
Setting up Stripe Connect takes a few minutes. Stripe will verify your identity and business details before activating your account.
- Go to Business settings > Payments.
- Click Connect with Stripe. You will be redirected to Stripe's onboarding page.
- Enter your business details: legal name, address, tax ID, and bank account for payouts.
- Complete Stripe's identity verification. This may require a photo ID depending on your region.
- Once verified, you are redirected back to ServeHub. Your payment status will show as Active.
Tip: Have your business registration documents and bank account details ready before starting. This speeds up the onboarding process.
How Online Payments Work
Once Stripe Connect is active, online payment options are available across ServeHub.
Invoice payment links: Every invoice you send includes a secure payment link. Customers click the link, enter their card details, and pay. The invoice is automatically marked as paid once the payment succeeds.
Subscription checkout: When you create a subscription, the customer receives a Stripe Checkout link to enter their payment method. Recurring charges are processed automatically on each billing cycle.
Customer portal payments: Customers logged into the portal can view and pay outstanding invoices directly from their dashboard.
Automatic status updates: ServeHub syncs with Stripe in real time. When a payment is received, the invoice or subscription status updates automatically without any manual action.
Processing Fees & Payouts
Stripe charges a processing fee on each transaction. Payouts are deposited to your connected bank account on a regular schedule.
Processing fees: Stripe's standard processing fee applies to each payment (typically 2.9% + 30 cents per transaction, though rates vary by region). These fees are deducted from the payout automatically.
ServeHub fees: ServeHub does not charge any additional processing fees on top of Stripe's rates.
Payout schedule: Stripe sends payouts to your bank account on a rolling basis, typically within 2 business days. You can view payout details and timing in your Stripe dashboard.
Refunds: If you need to refund a customer, you can process the refund through Stripe. The refunded amount is deducted from your next payout.
Tip: You can view all your transactions, fees, and payouts in the Stripe dashboard at dashboard.stripe.com. ServeHub links directly to your Stripe account from the Business settings page.